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location pinSolihull

James Shackleton

Operations Director


As Operations Director, I am heavily involved in most areas of the business and am responsible for many of the day-to-day operations of the company including in-house fund research, Website & Marketing.

Being part advisory qualified, I am intending to finish full advisory qualifications with a view to realigning my skill set – in particular to assist in the migration of my Father’s client bank as he gradually slows down.

BSc (Hons) Cert CII (MP). Currently completing ILM Level 5 Award in Leadership & Management.

I have over 12 years’ experience within the Financial Services and Insurance sectors, beginning with AXA Insurance in 2012, where I progressed to managing a very busy claims and settlement team. Since joining Heritage in 2016 I have been involved in most areas of the business and I have been a Director at Heritage since 2022.

personal interests

Outside of work I have a huge passion for travelling and love the sea.

I am also heavily into sports & fitness and am a qualified Personal Trainer. Rugby Union is my main interest and I play for Birmingham & Solihull RFC (The Bees).